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1ex bet FAQ — Answers to All Your Questions
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Whether it's registration, login, payments, bonuses, or betting — if you have a question, this FAQ page has you covered. And if you still can't find the answer, our support team is always here to help.

50+ Q&A
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Most Frequently Asked

These six categories cover 90% of the questions our users ask.

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Account & Registration

Find answers here on how to register, verify your email, update your profile, and everything else related to your account.

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Deposits & Withdrawals

Learn about the rules, limits, and processing times for deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

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Bonuses & Promotions

Learn all about welcome bonuses, free spins, cashback, and reload bonus terms — including how to claim each one.

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Betting Rules

Clear, detailed answers to common questions about Sports Betting, live betting, casino games, and odds.

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Security & Privacy

Password reset, two-factor authentication (2FA), account security, and personal data protection.

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Mobile App

Everything you need to know about downloading, installing, updating, and troubleshooting the Android and iOS apps.

Account & Registration

This is one of the most asked questions on 1ex bet FAQ. To register, on the registration page and follow the steps below:
  • Enter your active email address or mobile number.
  • Create a strong password.
  • Select BDT (Bangladeshi Taka) as your currency.
  • Enter the verification code sent to your email or SMS.
  • Registration complete — log in now to claim your bonus.

No. Under 1ex bet's policy, each individual may only an account open. If multiple accounts are found under the same person's name, all of them may be suspended and any balance may be forfeited. Always stick to a single account.

KYC (Know Your Customer) verification is required before making a withdrawal. You will need to provide:
  • National ID (NID) or a clear photo of your passport
  • Selfie (holding your NID card)
  • Proof of address (if requested)
Verification is usually completed within 1–3 business days. Once verified, a confirmation will be sent to your email.

login page and click the "Forgot Password?" link. Enter your registered email or mobile number, and a reset link or OTP will be sent to you. Use it to set a new password. The whole process typically takes 2–3 minutes.
Tip: Use a password manager so you never forget it again.

Yes, you can temporarily or permanently close your account at any time. Contact our support team or use the "Self-Exclusion" option in your account settings. Make sure to withdraw any remaining balance before closing your account. To learn more, Responsible Gaming See page.
Deposits & Withdrawals

1ex bet supports multiple deposit methods:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: Directly from your bank account
  • Cryptocurrency: USDT, BTC (selected options)
To learn more, Payments page See details. Minimum deposit generally starts from ৳500.

Withdrawal timeframes depend on the method:
  • bKash / Nagad / Rocket: Typically 15 minutes to 2 hours
  • Bank Transfer: 1–3 business days
  • Crypto: Depending on network congestion, usually within 1 hour
Having your KYC verification completed speeds up the process.

1ex bet does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash or your bank) may apply their own charges. Crypto transfers may also incur network fees (gas fees). For more details, Payments page See details.

Common reasons for withdrawal rejection:
  • KYC verification not yet completed
  • Bonus wagering requirements not met
  • Payment details do not match the account name
  • Daily or weekly withdrawal limit exceeded
Contact our support team directly for help resolving the issue.
Bonuses & Promotions

New users Registration and claim a welcome bonus on your first deposit. The bonus is credited to your account automatically. To learn about the bonus amount and terms, Promotions Page to claim your bonus. If a promo code is required, enter it at the time of deposit.

A wagering requirement is the number of times you must bet your bonus amount before you can make a withdrawal. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in bets before withdrawing. Requirements vary by bonus, so always read the terms carefully before claiming one.
Detailed bonus terms & conditions Terms & Conditions page.

Free spins can be used on designated slot games. After logging in, go to "My Bonuses" to view your available free spins. Open the eligible game and click the "Use Free Spins" button to get started. Free spins typically expire after 7 days.

Reload bonus schedules are set weekly or monthly. Some promotions are available on specific days (such as Monday or Friday). For a list of active promotions, Promotions Page Check back regularly or keep notifications turned on.
Betting & Gaming

1ex bet offers more than 30 sports categories. The most popular include:
  • cricket — all tournaments including IPL, BPL, and T20 World Cup
  • football — Premier League, La Liga, UEFA Champions League
  • Tennis, Badminton, Basketball
  • E-Sports — CSGO, DOTA 2, FIFA
On the Sports Events page View the full list of events.

Live betting means placing bets in real time while a match is in progress. Even after the game kicks off, you can bet across various markets — such as the next goal, match score, runs in the next over, and more. Odds shift by the second, so quick decisions matter. You can also follow live scores and statistics right in the live betting section.

1ex bet features hundreds of casino games. The most popular include:
  • Live Blackjack — With real dealers
  • Live Roulette — European & American
  • Baccarat — Most popular in Bangladesh
  • Slots — 500+ Varieties
  • Aviator / Crash Games
To view all games Popular Games page Visit

Minimum bet amounts vary by bet type and market. Generally, Sports Betting starts from ৳50 and casino games from ৳20. Maximum bet limits depend on the game and your VIP level. For more details, Rewards Page See details.
Security & Privacy

Yes. 1ex bet operates under an international license, and every connection is secured with 256-bit SSL encryption. No passwords are stored in plain text on our servers, and third-party security audits are conducted regularly. To learn more, About Us See page.

To enable 2FA:
  • Login to go to Account Settings
  • Select "Two-Factor Authentication" under the "Security" section
  • Scan the QR code with the Google Authenticator app or choose the SMS option
  • Activate 2FA with the confirmation code
With 2FA enabled, no one can access your account even if they know your password.

No. 1ex bet does not sell or share your personal information with any third party. Information is only shared with relevant parties when required by law or for payment processing purposes. For more details, please refer to our Privacy Policy Read.
Mobile App

The 1ex bet app is available for both Android and iOS devices. App page to find the download link for your device. Android users need to download the APK file directly from the site (it may not be available on Google Play). iOS users can install it via the App Store or TestFlight.

To install the APK on Android, you need to allow installation from "Unknown Sources". To do this:
  • Your phone's Settings → SecurityGo to
  • "Install unknown apps" or "Unknown sources" Enable the option
  • Then reinstall the APK file
Only use APK files downloaded from the official 1ex bet website.

Your account, balance, and betting history are all the same. However, the app comes with a few extra perks:
  • Push Notifications — Stay updated on bonuses and match alerts
  • Fast loading & smooth interface
  • Log in with fingerprint or face unlock
  • Some features are available to browse even offline
View details App page।
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Direct support

If you can't find your answer in this FAQ, our 24/7 support team is ready to help you in Bengali.

support@1exbet.ws
Live Chat — bottom-right corner of the site
Available: 24 hours a day, 7 days a week
Quick Info
Minimum Deposit ৳500
Minimum Withdrawal ৳500
KYC processing time 1–3 days
Mobile Payment bKash, Nagad
Minimum age 18+
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